Whether your question is about betting, payments, bonuses, registration, or security — you'll find straight answers here. Use the search box below to get started.
Forgot your password? No need to worry — resetting it on bl99 takes just 2 minutes. Follow the steps below:
If you don't receive the OTP, wait 2 minutes and click the "Resend" button. If the issue persists, support@bl99.im-— email us or reach out via Live Chat and our team will assist you right away.
No, it is not possible to open a bl99 account at the age of 16. You must be at least 18 years old to register on bl99.— this is a mandatory requirement under our international license.
Date of birth is verified at registration, and age must be confirmed through the KYC (Know Your Customer) process using a national ID or passport. If anyone opens an account with false information and is caught during verification, the account will be permanently closed and any deposited funds may be forfeited.
Bl99 takes the protection of minors very seriously. Parents can enable parental controls on their devices. For more information, Responsible Gambling Visit the page.
Yes, bl99 supports all major mobile banking and bank transfer methods in Bangladesh. Currently available options:
To deposit, log in to your bl99 account → go to the "Deposit" section → choose your preferred method → enter the amount → send payment to the number provided by bl99 → confirm with your transaction number.
Withdrawals follow the same process—however, KYC verification must be completed before you can withdraw. For details, Financial Transactions Find it on the page.
On bl99, your complete bet records and transaction history are available in two separate sections of your account — accessible on both the website and the app.
To view your betting history:
Log in → click the profile icon at the top → go to the "Betting History" or "My Bets" section. There you'll find full details including date, event, stake, odds, result, and win/loss. You can also filter by date or sport.
To view your transaction history:
Similarly, go to Profile → "Transaction History" to view all deposits, withdrawals, bonus credits, and the status of each (successful / pending / cancelled). Financial Transactions page has a detailed guide.
Bl99 isn't just about cricket — you can bet on football, tennis, basketball, volleyball, eSports, and more across 20+ sports categories.
To bet on football:
Log in → go to the "Sports" section → select "Football" → choose your preferred league (Premier League, La Liga, Bundesliga, BPL, etc.) → pick a match → select your market.
Popular markets:
Tip for newcomers: Start with small bets (৳10–৳50) to get a feel for the platform. To learn more strategies, Betting Tips Visit the page.
Yes, bl99 offers live scores and real-time updates. Live streaming is also available for selected events.
To view live scores:
Log in → Go to the "Live" section → View real-time scores, over-by-over updates, and changing odds for all ongoing matches. Updates are automatic — no need to refresh the page.
Live Streaming:
Live video streaming is available for select events. To watch a stream, you'll need a positive account balance or a recent bet. Matches with streaming available will display a video icon.
The live score experience is even better on the mobile app — get instant push notifications for goals and key match events. bl99 App Download now.
A wagering requirement (also called a rollover) means you must place a specified total amount in bets before the bonus funds become eligible for withdrawal.
Let's break it down with an example:
Say you deposit ৳1,000 and receive an additional ৳1,000 as a 100% bonus. If the wagering requirement is 10x, you'll need to place ৳1,000 × 10 = ৳10,000 in total bets before the bonus becomes withdrawable.
Key Points:
For full terms and conditions Rewards Visit the page or ask our support team.
Whether you're new to bl99 or a regular bettor, questions can come up at any stage. That's exactly what this FAQ page is for — it covers the most commonly asked questions with clear, detailed answers. Use the search box above to find what you need quickly.
Questions are organised into categories — Account, Payment, Betting, and Bonus. Clicking a category tab filters the list to show only questions in that section, making it easier to find what you're looking for.
Some questions go beyond what a standard FAQ can cover—a specific transaction, an account-level issue, or an event-related query. In those cases, bl99's Live Chat is the fastest way to get help. Bengali-speaking support agents are available 24 hours a day and typically respond within 5 minutes.
To contact us by email, write to support@bl99.im — email is ideal for more detailed enquiries and you can typically expect a reply within 24 hours.
Bl99 regularly adds new features, payment methods, and promotions — and this FAQ page is updated accordingly. If anything seems outdated or you notice a change, let our support team know and we'll update it promptly.
More than just answers — the bl99 experience speaks for itself
Every section of bl99 is fully available in English. Support is too — so you'll never miss out on any features due to a language barrier.
Deposits and withdrawals via bKash and Nagad take just 5–15 minutes. bl99 is known for the fastest payment processing in Bangladesh.
International gaming license & 256-bit SSL encryption. Your personal data and funds are protected to the highest security standards.
Play from anywhere on iOS and Android. Live notifications and fast loading make mobile betting easier than ever.
From welcome bonuses to loyalty points — the more you play on bl99, the more rewards you earn. See the Rewards page for full details.
If you can't find what you need in the FAQ, don't worry. bl99's Bangla-speaking support team is always on hand — with an average response time of 5 minutes.
Register with bl99 in just 2 minutes and get a 100% bonus on your first deposit. Start enjoying live cricket, football, and casino games right now.